We guarantee a 99.9% network uptime. If in any given month we fail to meet this guarantee a Parkinhost customer is eligible for a credit on their current hosting account.

You must meet the below requirements in order to be eligible for an SLA credit:
  • Your account must be in good standing
  • All requests must be submitted within 5 days of the reported downtime.
  • All requests must contain a ticket # of the service interruption
  • You must submit a ticket through our helpdesk Client Area to the billing department.
  • SLA Credit will be generated as follows based on your monthly renewal price: Uptime Guarantee SLA Credit
Parkinhost is not responsible for downtime related to the services listed below and as such will not issues credits for the following:
  • Internal services such as MySQL, Apache, PHP, etc.
  • Scheduled downtime or planned maintenance
  • Interruption of service due to unpaid invoices, abuse notifications and violations of TOS
  • ISP or local connection problems
  • Customer-controlled downtime
  • Acts of Force Majeure
  • Details of SLA for Russian DC can be found here.

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