We guarantee a 99.9% network uptime. If in any given month we fail to meet this guarantee a Parkinhost customer is eligible for a credit on their current hosting account.
You must meet the below requirements in order to be eligible for an SLA credit:
- Your account must be in good standing
- All requests must be submitted within 5 days of the reported downtime.
- All requests must contain a ticket # of the service interruption
- You must submit a ticket through our helpdesk Client Area to the billing department.
- SLA Credit will be generated as follows based on your monthly renewal price: Uptime Guarantee SLA Credit
Parkinhost is not responsible for downtime related to the services listed below and as such will not issues credits for the following:
- Internal services such as MySQL, Apache, PHP, etc.
- Scheduled downtime or planned maintenance
- Interruption of service due to unpaid invoices, abuse notifications and violations of TOS
- ISP or local connection problems
- Customer-controlled downtime
- Acts of Force Majeure
Parkinhost Support Terms:
We unfortunately are unable to assist our clients with this procedure, seeing as our Bare Metal Cloud, VPS, and Dedicated Server products are not a managed service. As an infrastructure as a service (IaaS), we are limited to the software / configuration support that we can provide. Our clients have full root / administrator access to their server and are free to configure it in any way that suits their requirements. Parkinhost manage(s) the following for our clients:
- Server hardware.
- Power and network availability.
- RNDS availability.
- Control panel license availability (if the license has been ordered via Parkinhost).
But the client will need to look after and configure the following:
- All server software, operating systems, and performance.
- Configuring hosting and email settings.
- Securing your server outside of our DDoS protection.
- Network configuration.
- Our clients are responsible for the configuration of their network. This includes IP address configuration.
- Backups & Migrations.
- Installation of third-party modules and plug-ins.
Default settings for basic configuration will be set up after initial server setup, but any further changes or amendments are our clients responsibility, this includes keeping your password safe, up-to-date, and making sure you remember it.
We apologize for the inconvenience this may have caused you, we thank you for your cooperation and understanding.
- All server software, operating systems, and performance.
- Configuring hosting and email settings.
- Securing your server outside of our DDoS protection.
- Network configuration.
- Our clients are responsible for the configuration of their network. This includes IP address configuration.
- Backups & Migrations.
- Installation of third-party modules and plug-ins.
We apologize for the inconvenience this may have caused you, we thank you for your cooperation and understanding.
