Refund Policy

1. Introduction

At PARKINHOST, our guiding principle is client satisfaction. We aim to provide high-performance and dependable hosting infrastructure supported by transparent and fair service terms.

This Refund Policy outlines the specific circumstances under which refunds may or may not be issued and forms an integral part of our Terms of Service (TOS).

Customers are strongly encouraged to review this policy carefully and to contact our Sales Department (sales@parkinhost.com) with any questions before placing an order.

2. Scope of Refund Eligibility

Our 48-Hour Money-Back Guarantee applies only to the following product categories:

• ● Shared Hosting & Reseller Hosting
• ● SSL Certificates

Refund eligibility within these categories is conditional upon the occurrence of unresolved server-level issues or prolonged service downtime not rectified by our technical team within a reasonable timeframe.

Refunds will not be granted for user misconfiguration, script errors, or incompatibility with third-party software, as all unmanaged services require the customer to maintain and configure their environment independently.

Note: 48-Hour Money-Back Guarantee applies only when claims a made within 48 hours of order delivery.




3. Non-Refundable Services

Due to their customized and resource-allocated nature, the following products and services are strictly non-refundable once provisioned or delivered:

• ● VPS - Linux, Windows, Cloud VPS (all configurations and locations)
• ● Dedicated Servers (all configurations and locations)
• ● Offer-Based or Promotional Servers
• ● Administrative Fees and Setup Charges
• ● Product Add-ons, Plug-ins, and Control-Panel Licenses
• ● Payment Gateway Fees and Domain Name Purchases
• ● Installation Fees for Custom Software or Applications

These services are individually tailored and allocated at the time of order, thus cannot be revoked, reused, or resold.




4. Refund Categories and Conditions




i. Full Refund (within 48 hours of service activation)

A full refund may be issued for Shared Hosting, reseller hosting or SSL Certificate services when:

• ● The cancellation request is made within 48 hours of initial server delivery, and
• ● The service experiences verifiable unexpected downtime or unresolved technical failures directly attributable to Parkinhost’s infrastructure.

No refund will be provided:

• ● If bandwidth has been consumed,
• ● Voilation of TOS
• ● If the client fails to request cancellation within 48 hours of server delivery, or
• ● If issues arise from user-side configuration or third-party dependencies.

All full-refund approvals remain subject to the Terms of Service and Privacy Policy.




ii. Partial Refund (within 3 – 7 days of service activation)

A partial refund may be considered under the following conditions:

• ● The request is submitted between the 3rd and 7th day of service delivery.
• ● The account shows zero bandwidth usage.
• ● The client provides a valid and verifiable reason approved by the Billing Department.

Partial refunds will not be applicable to add-ons, plug-ins, or bundled features purchased alongside the main hosting package. All approved refunds will be processed within 24 – 72 working hours after verification.

Opening a payment dispute or chargeback through PayPal, Credit Card, or any payment processor will automatically void refund eligibility and may result in service suspension.

Customers must follow the official cancellation and refund procedure through the client portal by submitting a Sales Support Ticket specifying the cancellation reason.




iii. No-Refund Circumstances

Refunds will not be provided for:

• ● Dedicated Servers, VPS (Linux/Windows/Cloud), Offer-Based Servers
• ● Administrative Fees, Product Add-ons, Custom Installations, Payment Gateway Fees, and Domain Registrations.

In addition, refunds are not applicable if:

• ● The client fails to utilize or configure the server as required.
• ● The client claims unauthorised transaction.
• ● The client fails to cancel auto subscriptions. No refunds will be provided for non-cancellation of payment subscriptions. Clients are responsible for cancelling their subscriptions prior to the renewal or payment processing date.



5. Refund Processing and Limitations

All refund decisions are subject to review by the Billing Department, whose determination shall be final. Refunds, once approved, will be credited to the original payment method within 24 – 72 working hours, excluding weekends and public holidays.

Customers with outstanding balances or unpaid invoices are ineligible for refunds or new service activations until all dues are cleared. ParkInHost reserves the right to deduct administrative or transaction fees incurred during the refund process.




6. Dispute Resolution

Customers are requested to resolve any billing or refund-related concerns directly with our Billing Department through the official support channels.




7. General Disclaimer

This Refund Policy does not limit any rights required by applicable consumer-protection laws; however, it is designed to clarify ParkInHost’s standard business practices for unmanaged hosting services. We strongly encourage clients to fully understand their service specifications before purchase. By placing an order, the client acknowledges that they have read, understood, and agreed to the terms outlined herein, as well as our Terms of Service and Privacy Policy.




8. Contact Information

For clarification, assistance, or pre-sales inquiries, please contact us at:📧 sales@parkinhost.com




ParkinHost reserve the right to change the policy on time to time basis without any notice.